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How Our Legal Terms Protect Your Account

Our legal terms set out your rights as an account holder on pulaw88 — what we collect, how your wallet data is handled, and what applies when you access the platform from Indonesia where local law permits.

Account eligibility termsDANA, OVO, GoPay wallet rulesData retention policyJurisdiction-dependent accessContact rights for data requests
pulaw88 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your rights, data held on your account, or anything in these terms, our support team handles legal and policy queries through the channels below. We aim to respond to data access requests within the timeframe required by applicable law — submit your request with your registered account email so we can locate your records promptly.

Team online

Live Chat

Reach our support team directly from your account dashboard. For legal queries, state the topic clearly so it gets routed to the right team.

Email Support

Send data access or policy questions to our support email. Include your registered account details so we can verify and process your request without delays.

Account Help Centre

The help centre inside your account covers wallet verification, data deletion requests, and terms clarifications — searchable from your mobile or desktop browser.

ACCOUNT SECURITY PRACTICE

How We Handle Your Data and Account Security

Your account security and data integrity are handled through consistent practices applied across every session, whether you log in on mobile or switch to a desktop browser. Here is what we do in practice.

Wallet Data Handling

DANA, OVO, and GoPay wallet details are used only for transaction processing. We do not store full wallet credentials beyond what verification requires, and access is restricted internally.

Cookie and Session Policy

Session cookies keep your login active across devices and remember your wallet preference. We do not use cookies to build advertising profiles or share session data with external platforms.

Data Retention and Deletion

We retain account and transaction records for the period required under applicable financial rules. After that window, records are deleted or anonymised — and you can request deletion of non-required data at any time.

How to Request Changes

To update, correct, or request removal of your personal data, contact support through live chat or email with your account email address. We will confirm receipt and process within the legally required timeframe.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms apply to your account, your data, and your wallet in Indonesia.

Access depends on local law and is available only where local law and eligible regions permit. Check current regulations in your area before creating or using an account.

We collect your account email, contact detail, and wallet information you provide for DANA, OVO, or GoPay deposits. We do not collect data beyond what account and payment processing requires.

Records are kept for the period required by applicable financial compliance rules. Once that period ends, data is deleted or anonymised unless you have an active account dispute in progress.

Yes. Contact support via live chat or email with your registered account email address. We will locate your records and respond within the timeframe required by applicable local law.

Wallet details are shared only with the payment processor handling your specific transaction. They are not sold, rented, or passed to third parties outside that processing chain.

On account closure, we delete or anonymise personal data that is no longer required, while retaining transaction records for the compliance period. You can request confirmation of what was removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.